Customer Team Leader

Customer Team Leader
Location: Borras Park Road; Borras Park, Wrexham, LL12 7TH
Pay: £14.48 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.

Shift availability: Friday after 6pm, any shift on Saturday, or Sunday. We can discuss your availability further at interview. 30% colleague member discount in store.

You must be aged 18+ to authorise age‑related sales.

What you'll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you'll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Benefits

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle to work scheme

EEO and Diversity

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by inclusive policies. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria. If you need any adjustments during the recruitment process, we will support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process.