CX Success Centre Team Lead — Hybrid (Glasgow/Home)

Maximus is seeking a CX Success Centre Team Leader to oversee day-to-day operations between Glasgow and home. You will coach, develop and manage Administrators, ensuring targets and service standards are met while maintaining compliance.

You will drive improvements in referral, appointment and case management, reporting on performance and acting as the first escalation point. Travel to sites and coordination with Operations Manager are required.