Day Concierge

We currently have an exciting opportunity for a Day Concierge to work in our residential development based in Dartford (DA1), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients.

You'll be a people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.

You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.

Ideally, you'll have all or most of the experience we're asking for:

• Previous experience within the hospitality industry, preferably within a similar role
• Significant experience providing exemplary levels of customer service
• Experience in managing contractors and building works within a busy development
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Responsibilities

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
• Assist the residents, guests and visitors when required providing exceptional customer service.
• Manage all deliveries to the main reception desk, recei...