Decision Support Technician

Decision Support Technician Location: Newcastle upon Tyne, Nexus control room Contract: Temporary, Contract Hours: Full-time, 3 x 12-hour shifts on a 24/7 rotation Salary: £32,000 plus 20% shift allowance Start date: ASAP Role Overview We are looking for a Decision Support Technician to join a busy rail operations environment. This role is based in a control room setting and will focus on supporting live train operations by advising on, diagnosing and responding to in-service faults and failed units. The successful candidate will work closely with production teams, drivers and operational stakeholders to ensure trains are safely and reliably available for service. This is a great opportunity for someone with a rail, depot, automotive or military technical background who is looking to develop within rolling stock. Key Responsibilities Log and respond to notifications of in-service faults and failed units. Provide technical advice and first-response support during live train faults and breakdowns. Support the safe entry, withdrawal and mobilisation of units in service. Liaise with production management and operational stakeholders where on-site support is required. Assist with fault diagnosis across key train systems including electrical, mechanical, pneumatic, software, network, high-voltage and low-voltage systems. Maintain accurate records, including defect logs, job cards, work orders, failure reports and techn...