Defence Claims Manager
Gallagher
Ashton-under-Lyne
Job type
full time
Location
Ashton-under-Lyne, England
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here.
Were a team of fast-paced fixers, empathetic experts,
and outcomes drivers
people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence.
Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose. Overview
Strata
Solicitors,
Gallagher
Bassett's
in-house
law
firm
,
is
seeking
an
experienced
Claims
Manager
to
lead
our
Defence
team.
This
is
an
exciting
opportunity
for
a
motor
claims
professional
with
leadership
experience
who
is
passionate
about
delivering
exceptional
client
service,
developing
high-performing
teams,
and
driving
operational
excellence. Working within our specialist Defence practice, you'll oversee a team handling motor claims on behalf of corporate clients,
ensuring
outstanding
service
delivery
while
supporting
the
continued
growth
and
success
of
the
business.
As
a
key
leader
within
Strata
Solicitors,
you'll
play
an
important
role
in
shaping
team
performance,
strengthening
client
relationships,
and
contributing
to
strategic
objectives.
How you'll make an impact
As Claims Manager, you'll be responsible for the operational success of the Defence team, delivering excellent outcomes for clients, colleagues and the wider business. Key responsibilities include: Leading, motivating and developing a team of Claims Handlers to achieve individual and team objectives. Building and maintaining strong relationships with key corporate clients. Ensuring service level agreements and KPIs are consistently achieved. Supporting strategic business objectives through effective management of people, processes and resources. Acting as a technical referral point for complex, high-value or sensitive claims. Managing performance, coaching, recruitment, appraisals and development plans. Preparing client reports, attending service review meetings, and identifying opportunities for continuous improvement. Driving operational excellence, compliance standards and best practice across the team. Supporting complaint resolution and the successful management of escalated cases.
About You
Vast experience handling motor claims within a legal, insurance or claims management environment. Previous leadership or team management experience. Experience working directly with clients and managing stakeholder relationships. Strong technical claims knowledge across pre- and post-litigated claims. Excellent communication, coaching and people management skills. #LI-PH1 #LI-hybrid
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace.
If your past experience doesnt align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities.
Although this role is listed as full-time, if youre in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know . Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
TPBN1_UKTJ
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here.
Were a team of fast-paced fixers, empathetic experts,
and outcomes drivers
people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence.
Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose. Overview
Strata
Solicitors,
Gallagher
Bassett's
in-house
law
firm
,
is
seeking
an
experienced
Claims
Manager
to
lead
our
Defence
team.
This
is
an
exciting
opportunity
for
a
motor
claims
professional
with
leadership
experience
who
is
passionate
about
delivering
exceptional
client
service,
developing
high-performing
teams,
and
driving
operational
excellence. Working within our specialist Defence practice, you'll oversee a team handling motor claims on behalf of corporate clients,
ensuring
outstanding
service
delivery
while
supporting
the
continued
growth
and
success
of
the
business.
As
a
key
leader
within
Strata
Solicitors,
you'll
play
an
important
role
in
shaping
team
performance,
strengthening
client
relationships,
and
contributing
to
strategic
objectives.
How you'll make an impact
As Claims Manager, you'll be responsible for the operational success of the Defence team, delivering excellent outcomes for clients, colleagues and the wider business. Key responsibilities include: Leading, motivating and developing a team of Claims Handlers to achieve individual and team objectives. Building and maintaining strong relationships with key corporate clients. Ensuring service level agreements and KPIs are consistently achieved. Supporting strategic business objectives through effective management of people, processes and resources. Acting as a technical referral point for complex, high-value or sensitive claims. Managing performance, coaching, recruitment, appraisals and development plans. Preparing client reports, attending service review meetings, and identifying opportunities for continuous improvement. Driving operational excellence, compliance standards and best practice across the team. Supporting complaint resolution and the successful management of escalated cases.
About You
Vast experience handling motor claims within a legal, insurance or claims management environment. Previous leadership or team management experience. Experience working directly with clients and managing stakeholder relationships. Strong technical claims knowledge across pre- and post-litigated claims. Excellent communication, coaching and people management skills. #LI-PH1 #LI-hybrid
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace.
If your past experience doesnt align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities.
Although this role is listed as full-time, if youre in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know . Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
TPBN1_UKTJ
Email me jobs like this
"Defence Claims Manager" in Ashton-under-Lyne
One click to unsubscribe, any time. We only use your address for this alert.