Delivery Support Manager

The post holder will be responsible for managing revenue and conducting forecasting for the department, regularly reviewing market intel as well as supporting team development in order to achieve targets and KPIs. They will also ensure ongoing excellent customer service to key customers.

Responsibilities

• Work with the Management Team to set and monitor standards and KPIs for team
• Develop and provide support to the team
• Implement strategic change, customer service and continuous improvement in the department
• Work with and proactively support customers in delivering tailor made solutions
• Complete regular reporting decks and present results to the relevant stakeholders
• Ensure that the OEM services conform to all required regulations and certification standards

Reward

• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corporate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Service Awards
• Local charity / sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression

Requirements

Essential

• Extensive experience of working with global airlines and their requirements for aircraft seating
• Project management experience
• Experience gained in planning and analysis
• Excellent communication, stakeholder management and negotiation skills
• Strong track record of management of front-line service delivery operations in a customer facing role, delivering a diverse portfolio of services to meet business outcomes
• Experience of successfully managing a culture of continuous improvement or the introduction and development of service standards which support change and customer satisfaction
• Excellent leadership skills in relation to building and managing a diverse team, including building new capacity, through change to improve service delivery and business outcomes#
• Ability to adapt and succeed in a changing environment
• Be able to understand and feel market dynamics

Desirable

A third level qualification in Engineering (or equivalent)

We reserve the right to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 30th August 2026 at 17:00.

For further infomation contact [email protected]