Deputy Head of Operations

We are looking for an inspiring and experienced leader with strong operational expertise, commercial awareness and the ability to build high-performing teams while delivering exceptional outcomes.

Joining our Place-Based Leadership Team in Edinburgh as Deputy Head of Operations. This pivotal role sits within the senior management group and carries significant responsibility for the operational delivery of a broad portfolio of clinical and non-clinical services, including facilities, administration, performance, and compliance. The successful candidate will demonstrate strong leadership and gravitas, with the ability to manage stakeholder relationships, including consultants, clinical nurse managers, and commissioners. With a wide scope and budgetary accountability, you will lead service improvement, attend key strategic meetings, and act as a primary point of contact for the hospice. This is an excellent opportunity for someone who thrives in a dynamic environment and is ready to take ownership of delivering high-quality, patient-centred services across multiple locations.

What you will be doing:

• Lead the day-to-day operational management of designated service areas, ensuring delivery against key performance indicators.
• Support service improvement and redesign projects, working closely with the Place-Based Leadership Team to modernise practices and integrate new services.
• Monitor service performance and capacity planning, producing timely reports to inform decision-making and maintain high standards.
• Manage stakeholder relationships, acting as a key point of contact for commissioners and external partners.
• Provide effective line management, supporting staff development, recruitment, and performance in line with organisational policies.
• Oversee financial performance, ensuring services operate within budget and contribute to cost improvement plans.
• Promote a culture of continuous improvement, collaboration, and patient-centred care across multidisciplinary teams.

What we’re looking for:

• Proven experience in managing high-performing teams and groups of staff
• A strong understanding of service design and effective delivery models
• Ability to analyse issues, solve problems, and propose practical solutions
• Demonstrable experience in budget management and resource allocation
• Ability to work independently while building effective relationships and collaborating across multidisciplinary teams.
• Educated to degree level or able to demonstrate equivalent skills and experience
• A recognised management qualification or equivalent leadership experience
• Experience in developing new ways of working, including transformational service redesign
• Well-developed leadership and influencing skills, with the ability to enthuse, motivate and engage individuals and teams

What’s in it for me?

Contract: Permanent 37.5 hours per week

Base: Onsite 5 Days a week at Marie Curie Edinburgh Hospice Frogston Road West EH10 7DR

Benefits You’ll Love

• Annual leave allowance 27 days plus 10 public holidays
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance – for all employees

Application Process

• Close date for applications: 10th September 2026
• Interview Date: W/C 17th September 2026 in person

We reserve the right to close this advert early should we receive a sufficient number of applications.