Design Coordinator Team Leader

About ITS

We exist to ensure the UK has the best full fibre networks, delivering gigabit-capable connectivity to businesses through our growing partner community. This enables opportunity, progress, exploration, creativity, innovation and commerce.

Recognised in the 2026 Sunday Times 100 Tech as one of Britain’s fastest-growing private technology companies, we’re continuing to scale at pace – making this an exciting time to join ITS, for your career, for our business and for the future.

The Opportunity

As Design Coordinator Team Leader, you’ll play a key role in how customer orders move from intake through to handover. Leading the Design Coordination team, you’ll bring structure, pace and care to order validation, survey progression, workload planning and service delivery. This is a hands-on leadership role at the centre of our on-net delivery operation, where clear communication, accurate data and strong stakeholder relationships directly shape the experience our partners and customers receive.

Responsibilities

You’ll lead the team responsible for keeping on-net customer orders moving accurately, efficiently and with a strong customer focus; you’ll be:

• Leading, coaching and supporting the Design Coordination team, setting clear expectations and helping people perform at their best.
• Overseeing order intake and validation, making...