Dispenser

Job summary

We are looking to recruit a Dispenser to join our busy, rural dispensing practice with surgeries at both Chulmleigh & Winkleigh.

A job share is considered.

Own transport essential.

Applicants must be flexible and able to cover when required.

At Wallingbrook we are committed to providing the highest quality of service to our patients, and our dedicated staff are vital to our success.

General practice is a very fast paced environment, the successful candidate must be able to work under pressure, remain calm, have excellent communication skills, pays strong attention to detail and accuracy and has the ability to work well within a team.

Candidates must be able to deal with the public in a professional and approachable manner, they would be required to process repeat prescription requests, deal with enquiries both face-to-face and over the telephone, dispense medication, order stock, take payments as well as other administrative duties.

Main duties of the job

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.

To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock

To ensure stock rotation method is used and out of date items are removed from stock

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

Disposal of returned unused medicines

To provide a delivery service to our local branch surgeries, post office and housebound patients

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.

About us

Wallingbrook is situated in the town of Chulmleigh in purpose built premises. The Practice also has a branch surgery which is open every day in the village of Winkleigh. The practice serves a population of approximately 7550 patients in a rural area covering approximately 100 square miles. The practice holds a Personal Medical Services (PMS) contract providing primary care and dispensing services to its population.

We are a close knit team in a rural area led by a partnership of GPs and a Managing Partner. We are proud of our Practice and share a sense of vocation, working to the best of our ability to improve the health of the community and giving priority to those with the greatest clinical needs.

We are all committed to maintaining up-to-date knowledge and skills and working within the boundaries of our competence. We aim to provide evidence-based care and work collaboratively with colleagues within our team, our attached community team and secondary care providers.

Wallingbrook Health Group is part of the Mid Devon Health Primary Care Network, a group of 4 local GP practices.

The practice website address is www.wallingbrook.co.uk

Job responsibilities

Job Responsibilities:

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising prescriber.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS.

To promptly forward all invoices and dispensary related correspondence to the Managing Partner or Finance Administrator according to practice policy.

To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock

To ensure stock rotation method is used and out of date items are removed from stock

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

Disposal of returned unused medicines

To provide a delivery service to our local branch surgeries, post office and housebound patients

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.

To ensure the work areas remain tidy

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.

Other

• Assist with training of Trainee Dispensers.

Person specification

Skills

Essential

• Excellent communication skills (Written and Oral) Strong IT skills High level of organisational skills and effective time management Ability to work accurately in a fast-paced environment Ability to work within an environment where confidentiality is paramount Committed to patient care and able to empathise with a wide variety of patients Ability to work without direct supervision and determine own workload priorities The ability to follow procedures and work to deadlines Problem solving skills Interpersonal skills Willingness to develop and learn new skills

Desirable

• Ability to effectively manage stock, including ordering, rotation, disposal etc.

Qualifications

Essential

• Good standard of education to GCSE standard or equivalent Familiar with Microsoft Office applications

Desirable

• NVQ 2 in Dispensing or equivalent

Experience

Essential

• Practical experience of working with others Experience of using own initiative Experience of customer service

Desirable

• Practical experience of liaising with other health care professionals Experience of working within a Dispensary Environment Practical experience of SystmOne computerised system