Dispenser Counter Assistant

Job summary

The role is for 37.5 hours a week working 9am - 5pm Monday - Friday. This role is for a 1 year fixed term. The Interview Date is 8th September 2026.

To receive, assist and direct patients in accessing the dispensary services in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main duties of the job

• To have a thorough knowledge of all practice procedures.
• To work in accordance with written protocols
• Greeting patients at the dispensary desk and finding out what their query is.
• Distributing medication or prescriptions as required
• Handling payment for prescriptions in line with protocol and cashing up the till at the end of your shift.

About us

We are located in the heart of the market town of Pershore, on Queen Elizabeth Drive. The building provides modern consulting and examination rooms and also includes Pershore Community Hospital and community clinic provided by Worcestershire Health and Care Trust.

We look after over 10,000 patients in Pershore and the surrounding villages. Our aim is to provide high quality modern medical care; to enable easy access to a full range of services, in an attractive environment and atmosphere.

We are part of the Pershore and Upton Primary Care Network.

The practice has 11 GPs, 2 GP Registrars, 1 Advanced Nurse Practitioner, 4 Specialist Practice Nurses, 3 Practice Nurses, 1 Clinical Pharmacist, 3 Pharmacy Technicians, 2 Healthcare Assistants and 1 Phlebotomist.

Please view our website for further details.

https://www.pershoremedicalpractice.co.uk

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the dispensary services in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

• To have a thorough knowledge of all practice procedures.
• To work in accordance with written protocols
• Greeting patients at the dispensary desk and finding out what their query is.
• Distributing medication or prescriptions as required
• Handling payment for prescriptions in line with protocol and cashing up the till at the end of your shift.

Computer

• Computer data entry and updating medical records as required.
• Process patients information using the EMIS clinical system

Telephone

• Have a working knowledge of the telephone; be able to answer the telephone in a polite and helpful manner.

See full Job Description for more information.

Person specification

Qualifications

Essential

• GCSE Maths and English

Experience

Essential

• IT literate

Desirable

• Experience of working in a dispensing practice or pharmacy
• Experience of EMIS clinical system
• Experience of dealing with the public

Innate Abilities and interpersonal Skills

Essential

• Enthusiastic
• Quick Learner
• Flexibility of working hours
• Able to use own initiative
• Team worker
• Calm and self reliant

Desirable

• Able to be firm without appearing rude
• Ability to work under pressure

Practical Skills

Essential

• Excellent attention to detail
• Telephone skills
• Customer service skills
• Ability to work as part of an integrated multi-skilled team
• Ability to project a positive and friendly image to patients and visitors

Desirable

• Experience of handling cash
• Listening skills
• Ability to work in a changing environment