Duty Manager

About Us

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Role

As a Duty Manager, you will be responsible for:

• Ensure the smooth day-to-day operation of the hotel while maintaining exceptional service standards across all departments
• Act as the main point of contact for guests during your shift, resolving complaints and ensuring guest satisfaction
• Support and coordinate operational departments, including Front Office, Housekeeping, Food & Beverage and Maintenance, to ensure seamless hotel operations
• Carry out regular hotel walkarounds to ensure high standards of presentation, cleanliness and safety are maintained
• Handle guest enquiries, feedback and escalated issues professionally and efficiently
• Monitor occupancy, arrivals, departures and VIP guests to ensure operational readiness throughout each shift
• Support Reception during busy periods, including check-in/check-out where required
• Complete shift reports, handovers and communicate effectively with department managers
• Respond confidently to emergencies and incidents, following company procedures at all timesSupport departmental managers in achieving operational and guest satisfaction targets

The Person

The ideal candidate will have:

• Previous experience as a Duty Manager, Assistant Front Office Manager or Front Office Supervisor within a hotel environment
• Excellent leadership and communication skills
• A hands-on approach with the ability to remain calm under pressure
• Strong problem-solving and decision-making skills
• Experience using Opera Cloud or a similar PMS
• Knowledge of hotel operations and health & safety procedures
• Flexibility to work shifts, including evenings and weekends

What We Offer

• TRONC electronic tips – Our staff keep 100% of tips earned in venues
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 30% off food and cinema tickets in all of our venues across Scotland
• Hotel and Apartment discounts
• Access to Scotsman Perks Benefits Portal
• Staff meals on duty
• Flexible working opportunities
• Career development through our Scotsman Steps training programme
• Head Office Development Days
• Refer a Friend Scheme