ED Reception Clerical Officer - Hinchingbrooke Hospital

Job summary

his is an exciting opportunity to join the NHS Urgent and Emergency Care Department, where no two days are the same.

You will be the first point of contact for patients and relatives arriving in what can often be a stressful and vulnerable time. Your role will be essential in creating a calm, supportive and professional environment, ensuring every patient receives a positive experience from the moment they arrive.

We are looking for someone who is organised, approachable and able to work efficiently under pressure, while maintaining high standards of accuracy and care.

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Please note that interviews will be held face to face.

Main duties of the job

• Greet patients and relatives, acting as the first point of contact in the Emergency Department
• Register patients accurately and efficiently on Trust IT systems
• Update patient demographics and records
• Answer telephone enquiries in a professional and timely manner
• Book clinic appointments and ambulance arrivals
• Support patients and relatives with enquiries and signposting
• Maintain patient records, including scanning, filing and documentation management
• Ensure discharge summaries are completed in a timely manner
• Maintain a clean, organised and welcoming reception area
• Assist with induction and training of new team members
• Complete mandatory training as required

About us

Working in Urgent and Emergency Care offers a unique opportunity to make a real difference to patients and families at critical moments. You will be part of a dedicated team committed to delivering safe, compassionate and high-quality care.

Job responsibilities

You will:

• Work under the direction of the Senior Clerical Officers and Administration Services Lead
• Be part of a large and supportive administrative team
• Provide administrative support across the department as required
• Be flexible and reliable in meeting service needs

Person specification

Education and Qualifications

Essential

• Numerate and literate, with Maths and English to GCSE

Desirable

• IT qualification
• NVQ level 2/3

Experience

Essential

• Comprehensive working knowledge of Microsoft Office, especially Outlook
• Customer service experience

Desirable

• Previous experience in an acute or emergency health care clerical environment

Knowledge

Essential

• Good organisational and communication skills
• Good working knowledge of Microsoft office
• Proven customer service skills

Key Skills

Essential

• Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies