ED Receptionist

Job summary

These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation.

The Emergency reception areas cover Adults, Children's, Ambulance arrivals, MIAMI , MSDEC and DVT Clinic.

This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge.

Main duties of the job

We are currently recruiting for a dedicated and enthusiastic Receptionist with excellent communication skills and the ability to work effectively as part of a team. You will need to be flexible, enthusiastic, passionate about emergency care, and committed to improving service delivery. The ability to work in a fast-paced environment is essential.

The role requires booking patients into the Emergency Department accurately and in accordance with established processes and procedures. The successful candidate will be the first point of contact for patients and their relatives and will therefore need to possess excellent customer service skills. You will also need the ability to work effectively as part of a multidisciplinary team, as well as on your own initiative.

Strong communication skills, excellent organisational abilities, attention to detail, and accurate keyboard skills are essential.

Also answering telephone and face-to-face enquiries, scanning patient records , and arriving patients at Clinics ensuring that the correct process is followed.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

Job responsibilities

To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner

To direct and redirect telephone calls in a polite friendly manner

To capture patient demographics and any key information relating to their visit

To liaise with other departments as required

To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.

Person specification

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential

• Good standard of written and spoken English
• Basic computer skills

Desirable

• Relevant computer typing/ secretarial courses

Experience

Essential

• Experience of working in a busy high pressured environment
• Experience of working with the general public

Desirable

• NHS administration experience
• Previous experience of administration experience in a health care setting

Communication and relationship skills

Essential

• Ability to uphold confidentiality Able to communicate effectively
• Must be able to use own initiative

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential

• Must be able to work a flexible shift pattern to cover 24/7, 365 days a year