Empathetic Vulnerable Customer Support Specialist

Capital on Tap is hiring a Vulnerable Customer Support Officer in Cardiff. The role involves taking escalated inbound calls from customers in financial difficulty, managing a portfolio of vulnerable clients and delivering empathetic, fair service.

You’ll review documents and collaborate with teams to ensure a seamless customer experience. We offer a hybrid schedule—3 days in the office, 2 from home—with a 37.5-hour week and a comprehensive benefits package designed to support wellbeing and