Employee Benefits Client Service Delivery Lead
Alexander Lloyd
· posted 19 August 2026
Category
Banking and Financial Services
A leading Employee Benefits Consultancy is seeking an experienced Client Service Delivery Operations Lead to drive service excellence, lead multi‑site teams, and deliver high‑quality client outcomes.
Ready to make your application Please do read through the description at least once before clicking on Apply.
The Role
- Lead day‑to‑day operations across the Client Service Delivery function
- Build strong relationships with Consulting leadership to ensure seamless client service
- Oversee UK teams and international Centres of Excellence
- Ensure compliance with regulatory frameworks and internal policies
- Manage complaints, E&O processes, peer reviews and KPI delivery
- Drive process optimisation, efficiency improvements and continuous improvement
- Support and embed operational change initiatives
People Leadership
- Manage two direct reports (each with teams of up to 10) whilst maintaining full responsibility for the overall function
- Lead weekly one‑to‑ones, performance reviews and wellbeing support
- Recruit, develop and retain talent
- Deliver training, succession planning and clear communication
- Foster a positive, motivated and high‑performing culture
What You’ll Bring
- Proven operations leadership experience in consulting or financial services
- Deep knowledge across either Group Risk and/or Healthcare arrangements
- Strong people management and stakeholder‑influencing skills
- Results‑driven, compliance‑focused mindset
- Excellent communication, analytical and problem‑solving skills
- Understanding of xwzovoh FCA regulations and change management
- Ability to work in a matrix environment and manage competing priorities
Working Environment
- Hybrid working from Manchester or Farnborough
- Inclusive, supportive culture
- Smart Working options to support wellbeing and work/life balance
- Continuous learning and development opportunities
If you’re an experienced operations leader passionate about service excellence and team development, we’d love to hear from you.