Endoscopy Booking Clerk - Colchester

Job summary

An exciting opportunity has arisen for highly motivated, experienced administrator to join the Endoscopy Booking Team as a Booking Clerk across Colchester & Clacton Hospitals. In this role you will be contacting patients via the phone, directly to book patients for their endoscopy procedures to assist diagnosis via our 18 week, urgent and 2 week wait pathways. Working flexibility required as this role would be worked on a 7day rota shift basis. Hours are between 08:00 and 16:00 . This may be subject to change upon needs of the service.

Main duties of the job

You will be responsible for booking patients in line with the Trust 'Patient Access Policy' and ensuring that all patients are allocated to an appropriate endoscopy list and procedures are carried out as soon as possible. You will need to be fully computer literate in all Microsoft applications and ideally have recent administrative experience. You will also need excellent organisational and communication skills, with the ability to prioritise own workload while maintaining a high level of accuracy.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

Essential

• Previous administrative role
• Advanced IT Systems including - Microsoft Office
• Working collaboratively as part of a team
• Experience of communicating with a range of people both within and external to the organisation

Desirable

• Experience within relevant work area
• Experience of working with members of the public
• Knowledge of HICCS booking System.

Qualifications

Essential

• GCSE grade 5/C or equivalent in English and Maths
• NVQ level 3 in administration/secretarial or equivalent experience

Knowledge

Essential

• Experience of working in an acute setting
• Confidentiality and Data Protection
• Customer service

Desirable

• Experience of working within an Endoscopy Unit

Skills

Essential

• Ability to prioritise workload
• Team player
• Accuracy and be Flexible
• Excellent telephone manner