Engagement Team Leader

Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be £40,777. Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents. Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable. Duties: Lead Stop Social Housing Stigma Campaign Develop and report resident engagement outcomes Organise a large annual event, gathering resident feedback to drive service improvements Develop meaningful performance metrics reported by residents to monitor and guide service improvements Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock, including general needs, sheltered, and temporary accommodations Develop and implement strategies to engage underrepresented resident groups Line-manage Resident Engagement Officers and Assistants Provide residents with transparent information on organisation performance, empowering them to ...