Engineering Works Administrator

We are seeking an organised and customer-focused Contract Planning Administrator to join a busy operations team. This is an excellent opportunity for an administrator with planning, scheduling, or customer service experience who enjoys working in a fast-paced environment and coordinating multiple tasks.

The successful candidate will support the Contract Planning team with daily operational activities, ensuring customer requirements are met efficiently and within agreed timescales. This role will be hybrid once training has been completed.

• Manage the Contract Planning inbox, responding to enquiries or allocating them to the appropriate teams.
• Schedule and coordinate planned maintenance visits and support remedial planning activities.
• Process and close work orders following engineer visits.
• Issue job documentation and reports to customers.
• Respond to customer requests for information, documentation, certificates, and reports.
• Handle incoming telephone enquiries and direct calls appropriately.
• Check stock availability and update work orders accordingly.
• Confirm resource and scheduling requirements for service incidents.
• Monitor outstanding deliveries and follow up where required.
• Manage customer portals, ensuring documentation is uploaded accurately and invoices are raised as required.
• Provide administration support to the wider C...