Erasmus+ Customer Experience Advisor

The British Council is seeking a customer-focused professional to join the Erasmus+ Customer Experience team in a hybrid role across Cardiff and Belfast. You will be the first point of contact for applicants and beneficiaries, delivering high-quality information via phone, email and digital channels, while maintaining records and handling enquiries with a professional, fair approach.

The role requires experience in customer service, excellent communication skills, attention to detail, and a