Evening ward clerk

Job summary

You will be providing administrative support as well as the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls

Using the Trust's IT systems ensure patient case notes and relevant paperwork are updated and readily available, All patients are on and off the sytem within 15 minutes.

The wards will be a busy and demanding working environments, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.

Applicants must be computer literate, and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage.

Main duties of the job

• Patient information & administrative duties Produce temporary files for patients admitted onto the ward.
• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients on each medical ward and clinical attendances, always making sure the patients demographics are up to date.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

Job responsibilities

• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients on each ward and clinical attendances, always make sure the patient demographics are up to date.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
• Ensure patient labels are attached to every document within the patient file

Receptionist duties

• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
• Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
• To cover the float phone, to enable all wards to be able to contact you for any patient movement

Knowledge and skills required

• To be able to organise time effectively
• The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
• To be able to remain calm under pressure
• The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service, but must be able to also work independantly using their own initiative.

Person specification

Training & Qualifications

Essential

• Good standard of written and spoken English
• Basic computer skills

Desirable

• Relevant computer typing / secretarial courses

Experience

Essential

• Experience of working with the general public
• Basic knowledge of clerical duties and responsibilities

Desirable

• Previous experience as a ward clerk / clerical duties within a health care setting

Communication and relationship skills

Essential

• Caring & compassionate
• Able to cope in stressful & demanding situations
• Ability to uphold confidentiality
• Able to prioritise and work in a multi-disciplinary team
• Able to prioritise and work in a multi-disciplinary team
• Must be able to use own initiative

Desirable

• Demonstrates willingness to develop self within the role
• Demonstrate motivation to learn

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential

• Must be able to work a flexible shift pattern to cover 24/7 365 days a year

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours