Events Coordinator

Our client, a prestigious heritage venue, is seeking a full-time Events Coordinator to join their team and play a key role in delivering exceptional client experiences within their historic 17th-century Palace. Specialising in luxury weddings, corporate, private events, and film/TV productions, they are looking for a commercially minded, confident events professional to manage both new business development and their existing client base. The role involves managing bookings and ensuring a seamless, high-touch client journey from initial contact through to event delivery. This role requires excellent communication, strong organisation, discretion, and attention to detail, reflecting the prestige of a luxury heritage venue. Key Duties & Responsibilities for the Events Coordinator:  Provide high-touch account management from booking through to event day via CRM and direct communication  Maintain accurate and up-to-date CRM records at all times  Support diary management for Senior Wedding Specialists, ensuring accuracy and avoiding conflicts  Liaise with clients, suppliers, and internal teams to ensure clear communication and smooth planning  Maintain expert knowledge of all venue spaces  Manage supplier administration including contracts, documentation, certificates, and payments  Supervise/support event delivery, ensuring venue standards, licensing, and health & safety compliance  Oversee venue preparation and ensure all event details are approved prior to event day  Supervise external event staff including coordinators, caterers, decorators, etc.  Resolve on-the-day client issues calmly and efficiently to ensure flawless delivery  Support post-event processes including feedback, reporting, and administrative completion  Analyse event performance and contribute improvement ideas  Support marketing activity including social media, content creation, blogs, email campaigns, and competitor research  Provide general administrative and operational support to the wider team Key Skills & Personal Attributes for the Events Coordinator:  Passion for luxury customer service and creating exceptional client experiences  Warm, polished, confident communicator who builds strong client relationships  Exceptional attention to detail and accuracy across all tasks  Highly organised, able to manage multiple priorities in a fast-paced environment  Emotionally intelligent, discreet, and able to handle sensitive situations with tact  Calm under pressure with a professional and composed approach  Excellent written communication with strong grammar and tone  Confident verbal communicator with a refined, professional manner  Strong time management and prioritisation skills  Proactive, self-motivated, and solution-focused  Collaborative team player within a high-performing environment  Reliable, punctual, and accountable  Flexible to work weekends, peak seasons, and event days (long days and late finishes) Confident with Microsoft Office; HubSpot CRM or similar experience advantageous  Passion for weddings, hospitality, and heritage venues Full training provided on internal systems and CRM platforms  This is a full-time role offering a unique opportunity to be part of a high-end, luxury events team at a historic venue. If you are passionate about delivering exceptional client experiences in a beautiful setting, we would love to hear from you.  The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria