Executive & FOS Complaints Specialist

JPMorgan Chase & Co. in Edinburgh is seeking a Customer Service Specialist to deliver first-class service within Banking Operations and resolve inquiries and complaints from customers.

You will work with internal departments to manage high-risk cases and ensure a seamless experience from first contact to resolution. You will handle stakeholder communications, including with investigators and the Ombudsman, and support audit processes while adhering to FOS SLAs.