Experienced Lift and Electrical Manager

Job Description: Senior Lift and Electrical Engineer 🏠 Role Overview * Job Title: Senior Lift and Electrical Engineer * Band: 5C * Location / Business Area: Strategy & Planning * Reports To: Engineering & Compliance Manager * Purpose: Working together to deliver homes and communities where residents feel happy and secure. * Core Values: High Performing, One Team, Make it Happen, and Excellent Customer Service. 📋 Key Responsibilities Contract & Project Management Manage delivery: Oversee M&E works programmes and projects from conception to completion. Contract monitoring: Manage service providers to ensure M&E repairs, maintenance, and servicing contracts comply with statutory regulations. Performance auditing: Review contractor performance and ensure certification and test reporting are accurately recorded. Quality assurance: Conduct pre and post-inspections of works to ensure they meet specifications. Procurement: Design specifications, tender documents, and procure contracts with Client Manager and Quantity Surveyor support. Consultant oversight: Commission and manage external consultants instructed by the Engineering and Compliance Manager. Financial control: Forecast annual budgets, manage monthly cash flow, and track expenditure to meet approved sums. Work orders: Prepare works orders, specifications, schedules of work, and manage variations. Compliance & Risk Management Risk mitigation: Minimise exposure to risks for SHP and residents through effective provider management. Statutory compliance: Ensure strict adherence to relevant statutory, regulatory, and financial requirements. Safety standards: Prepare Health & Safety plans, risk assessments, and project plans. Regulations: Maintain high compliance with Construction (Design and Management) Regulations 2015 (CDM). Financial regulations: Procure projects in line with SHP/LBS financial regulations and Standing Orders. Resident & Stakeholder Engagement Customer care: Deliver a high-quality, 'best in class' repairs service to maximise resident satisfaction. Query resolution: Support residents by resolving queries, managing expectations, and finding proactive solutions. Communication: Partner with internal and external stakeholders to ensure service delivery objectives are met. Resident involvement: Involve residents in projects, specifications, and service standard settings. Leasehold coordination: Liaise with leasehold services to ensure Section 20 (S20) notices are issued for qualifying works. Meetings: Attend progress meetings with contractors and occasional after-hours meetings with residents. Data & Administration System updates: Update and maintain records in information systems (e.g., Northgate) to keep KPI data accurate. Reporting: Prepare draft board reports, project update reports, budget estimates, and works programmes. Complaint handling: Respond to and resolve resident complaints within required timescales. Policy adherence: Follow all organizational policies, procedures, and Health and Safety guidelines. 🎯 Key Outcomes On-Time Delivery: Programmes and projects are delivered on time, within budget, and to agreed quality standards. Financial Protection: Financial loss risks are reduced by ensuring strict compliance with leasehold consultation legislation. Target Achievement: Statutory compliance and performance KPIs are consistently delivered within targets. Data Accuracy: Information systems and databases are kept accurate, timely, and up to date. 🛠️ Skills & Experience Essential Criteria M&E Contract Management: Significant experience managing Lift and Electrical Compliance Contracts. Project Management: Proven experience managing programmes and projects from conception to completion. Autonomy: Ability to work independently using good initiative and judgement. Communication: Excellent written and verbal communication skills, including technical advice delivery. Time Management: Proven prioritization skills with the ability to handle multiple tasks simultaneously. Customer Focus: Demonstrated ability to deliver excellent customer care while valuing diversity. Technical Inspection: Experience conducting technical inspections and understanding complex construction/engineering issues. Industry Knowledge: Working knowledge of building services, construction regulations, and standard building services contracts. Budgetary Control: Experience managing budgets and implementing action plans to address adverse variances. Leasehold Knowledge: Understanding of leasehold service charging and Section 20 (S20) consultation requirements. Desirable Criteria Standards Awareness: Understanding of The Decent Homes Standard and its impact on Planned Maintenance. Accessibility Schemes: Awareness of works arrangements for disabled persons and integration with planned projects. Team Leadership: Experience managing other SHP staff or external consultants assisting in project procurement. 🎓 Qualifications Lift Specific LEIA Practical Management of a Lift / Escalator Contract OR Level 4 VRQ Diploma in Asset and Building Management Compliance (or equivalent) OR Level 3 NVQ Diploma in Engineering Maintenance. Electrical Specific Level 4 VRQ in Electrical Safety Management OR Level 4 VRQ Diploma in Asset and Building Management Compliance (or equivalent). 🚗 Job Requirements & Working Conditions * Driving Licence Required: Yes * Business Insurance/Own Car Required: Yes * Enhanced DBS Check Required: Yes * Mobile Working: No * Working Hours: Evenings/Weekends as required (e.g., for resident meetings). * Flexibility: Jobholders are required to undertake any other duties within their capabilities as may be reasonably required