Facilities helpdesk coordinator

New Offices | Free Parking | Great Team | Long-Term Career Opportunity Due to continued growth and exciting new client wins, we're looking for an organised and proactive Maintenance Coordinator to join a friendly Help Desk team in modern new offices based in Basildon. This is a fantastic opportunity to join a company that has gone from strength to strength, building an impressive portfolio of prestigious clients, including well-known designer brands. If you enjoy coordinating jobs, speaking with customers and suppliers, and keeping everything running smoothly, this could be the perfect role for you. What you'll be doing: * Managing maintenance requests received by phone, email and client portals * Scheduling engineers and subcontractors to attend planned and reactive maintenance jobs * Updating the CAFM system with accurate job information and progress notes * Raising purchase orders and coordinating permits where required * Liaising with clients and suppliers to provide updates and obtain quotations * Ensuring jobs are completed and closed correctly within the system * Supporting planned maintenance programmes, including handyman and electrical works * Working closely with the wider Help Desk team to deliver an outstanding service We're looking for someone who has: * Previous experience within Facilities Management Help Desk or Service Desk, Maintenance Coordination or Scheduling * Excellent organisational and administration skills * Strong customer service and communication skills * Good IT skills, including Microsoft Office (training on CAFM systems can be provided) What's on offer? * £30,000 depending on experience * Modern, newly refurbished offices * Free surrounding parking * Friendly, supportive team environment * Opportunity to work with an established business that continues to grow * Long-term career prospects and ongoing training * Overtime available for out-of-hours support If you're looking for a role with a successful and growing company where your organisation and customer service skills will be valued, we'd love to hear from you. Apply today with your CV