Facilities Management Monitoring Officer

Job summary

Join Buckinghamshire Healthcare NHS Trust as a Facilities Management Monitoring Officer and play a key role in ensuring high-quality, safe, and compliant facilities services are delivered across our hospitals and community sites. Working within the Property Services team, you will monitor and audit a wide range of in-house and contracted services, including cleaning, catering, waste management, portering, accommodation, maintenance, and other facilities functions, helping to ensure services meet agreed standards, legislation, KPIs, and service specifications.

Main duties of the job

The ideal candidate will have experience in audit, compliance, facilities, estates, or operational service monitoring, with strong organisational and analytical skills. You will have a confident understanding of healthcare standards for facilities management services. You will be confident managing multiple priorities, producing clear reports, and working independently across a range of locations as part of a Trust-wide service focused on delivering an excellent environment for patients, visitors, and staff. This is a varied and rewarding role requiring excellent attention to detail, strong communication skills, and the ability to build positive relationships with colleagues, contractors, clinical teams, and service users. You will undertake inspections and audits, analyse performance data, produce reports, support service improvement initiatives, and work collaboratively with stakeholders to drive quality and compliance across Trust sites.

About us

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

SKILLS, ABILITIES & KNOWLEDGE

Essential

• Excellent organisation skills/ ability to prioritise and manage workload
• Excellent communication skills written, verbal, presentation
• National Standards of Healthcare Cleanliness 2021 and National Standards for Healthcare Food and Drink knowledge.
• Working on own initiative with minimal supervision.

Desirable

• Intermediate IT skills including Microsoft Office package.
• Ability to make sound judgement and decisions.

EXPERIENCE

Essential

• Woking in Facilities management, i.e. Cleaning, Catering, Portering, Estates, etc.
• Managing contractors
• Working with outsourced FM service delivery partners as well as inhouse delivery model
• Producing/ drafting reports
• Providing assurance to stakeholders through auditing

Desirable

• Working in customer service environment
• Working in Healthcare
• Working with confidential/ sensitive/ identifiable information
• Dealing with complaints
• Leading and minuting meetings with external partners.

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• A-level or NVQ Level 3

Desirable

• IWFM Level 3
• Customer Service training
• IOSH Working Safely

SPECIAL CIRCUMSTANCES

Essential

• Ability to travel between sites
• Flexibility around working hours i.e. shift pattern to cover the monitoring of service delivery during unsociable hours