Field Service Manager

Do you take pride in leading engineers and driving service excellence? Are you confident managing field-based teams while balancing customers, safety, and performance? If so, this Field Service Manager role could be exactly what you are looking for. We are looking for a Field Service Manager who enjoys developing high‑performing engineering teams while delivering safe, compliant, and high‑quality service. What is in it for you? * Competitive salary plus performance‑based bonus (where applicable) * Company car or car allowance and expenses (where applicable) * 25 days annual leave plus bank holidays * Pension, life assurance, and wellbeing support * Hybrid working with autonomy to manage your area As a Field Service Manager, you will: * Lead, develop, and performance‑manage Field Service and Residential Engineering teams, ensuring capability, engagement, and service cover * Regularly visit customer sites to build strong relationships, identify opportunities for service improvements, drive upsell activity, and generate new business opportunities * Ensure safe, compliant service delivery aligned to customer, contractual, and health & safety requirements * Own operational and financial performance, including engineer utilisation, cost control, and SLA delivery * Build and maintain strong customer relationships through performance reviews, service updates, and improvement plans What we are looking for from you: * Experience managing field‑based or site engineering teams in a service environment * Strong knowledge of cranes, conveyors, automated material handling equipment, and warehouse automation systems * Strong people leadership skills across geographically dispersed teams * Confident communication with engineers, customers, and senior stakeholders * Commercial awareness, including budgets, margins, and cost control * A recognised engineering qualification (NVQ, C&G, ONC, HNC or similar) What you waiting for? Make your application today