Finance Manager

The OpportunityWe are recruiting for a hands-on Client Services Manager to join a growing specialist business operating within the European VAT and compliance space.This is a key leadership role where you will act as the primary point of contact for a portfolio of European clients, ensuring an outstanding customer experience while leading and developing a small, high-performing team.You will play a critical role in driving service excellence, improving processes, and supporting business growth across multiple international jurisdictions. Key Responsibilities Act as the main contact for a portfolio of European VAT clients, delivering a high-quality, responsive service Build strong client relationships, ensuring high levels of customer satisfaction and retention Lead, manage, and develop a growing team, setting clear expectations and maintaining standards Oversee daily workflows, ensuring accuracy, compliance, and timely delivery across multiple jurisdictions Resolve client and operational issues with a proactive, solutions-focused approach Maintain up-to-date knowledge of European VAT legislation and regulatory changes Communicate effectively with clients and internal teams via phone, email, and meetings Identify and implement process improvements to enhance efficiency and service deliveryCandidate Profile Proven experience in account management within the European VAT / compliance sector Demonstrable team leadership and people management experience Strong customer focus with a track record of delivering excellent client service Confident communicator with the ability to build relationships at all levels Highly organised with strong attention to detail Ability to work effectively in a fast-paced, deadline-driven environment Strong problem-solving skills and a proactive mindsetPersonal Attributes Positive, confident, and motivating leader Commercially aware and results-driven Calm under pressure and adaptable to change Professional, approachable, and client-focused What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)