FM Helpdesk Operator

FM Helpdesk Operator Location: Edinburgh, Loanhead Confero Recruitment Group is recruiting an FM Helpdesk Operator on behalf of our client. This is an excellent opportunity for a customer-focused and organised individual to join a busy Facilities Management team. As the first point of contact for maintenance requests, you will coordinate reactive and planned works, ensuring efficient service delivery and compliance with SLAs. Key Responsibilities * Receive and log maintenance requests. * Raise and allocate work orders to engineers and contractors. * Monitor job progress and provide updates to clients and stakeholders. * Maintain accurate records within the CAFM system. * Support the scheduling of Planned Preventative Maintenance (PPM) works. * Escalate urgent issues and ensure timely resolution. Requirements * Previous experience in a helpdesk, customer service, or facilities management environment. * Experience using CAFM or service management systems. * Strong communication, organisational, and administrative skills. * Ability to work effectively in a fast-paced environment