French speaking Customer Service Apprentice

FRENCH SELECTION (FS)

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

French speaking Customer Service Apprenticeship (entry-level role partly working, partly studying)

Location: Abingdon near Oxford

Office-based role with 1 day allocated studying

Salary: up to £27,000 per annum depending on experience and eligibility

Ref: 8244AP

To apply using our preferred format, please visit French Selection website, see website link below, go to the vacancies page, search job reference: 8244AP

Website: software solutions company with international operations and strong company values.

Main duties: To provide excellent customer service and learn how to provide technical support.

The role:

- Support customers with any queries and respond in a timely manner

- Raise and update tickets for ongoing incidents and repairs

- Provide troubleshooting support in order to identify common faults and suggest solutions

- Maintain accurate customer records in the system

- Escalate tickets accordingly when the issue requires more complex technical support

- Produce reports on any software defects and investigate re-occurrences

- Follow Service Level Agreements to ensure customers are given the best support possible

The candidate:

- xwzovoh Must be over 18 years of age

- Fluent in French to high level (written and spoken) – Essential

- Previous experience in customer service and administration – Beneficial

- IT literate and comfortable learning new systems

- Excellent communication and interpersonal skills

- Dynamic and confident personality with good initiative

The salary: up to £27,000 depending on experience and eligibility