Front Desk Receptionist

Job summary

Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries

Support patients and help them to manage their needs and to access support.

Reception cover to answer telephone and book appointments

Main duties of the job

Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries

Support patients and help them to manage their needs and to access support.

Reception cover to answer telephone and book appointments

About us

Busy and high pressured job with good support from experienced Team members

5 weeks annual leave + birthday leave

Morning coffee breaks

Job responsibilities

• Meet and greet patients and visitors at the Reception desk to include booking appointments and dealing with patient enquiries

Support patients and help them to manage their needs and to access support.

• ocument patient symptms in their medical record.

• Report on pathology results.

• Sign post patients to appropriate services as agreed by the Practice.

• Receive specimens from patients

• Open and distribute incoming post

• Reception cover to answer telephone and book appointments

• Administration Tasks as needed to include the processing of electronic incoming documents

• Keep specimen pot drawer stocked

• Keep information leaflet drawer stocked

• Clear filing drawers for shredding

• Clean touch screen

• Refill hand gel bottle

Cover for Annual Leave and Sickness.

• Any other duty appropriate to the role as requested by the Reception Manager/Practice Manager

Person specification

Qualifications

Essential

• Friendly and welcoming
• Pleasant and articulate
• Smart in appearance
• Educated to GCE/GCSE standard in core subjects
• Good Level of IT Competency
• Good telephone and face to face communication skills
• Good time management skills
• Able to work and keep calm under pressure
• An understanding of the need for strict confidentiality
• Able to work as part of a team
• Able to work without direct supervision
• Able to be flexible and work at desired times especially during busy periods