Funeral Operations Lead

Position: Funeral Operations Team Leader Job Type: Full-time, permanent - 40 hours per week We're looking for a compassionate and reliable individual to join our team in North West London as a Funeral Operations Team Leader (FSO Level 3) . Shift Patterns This role is based on a rotating shift pattern across our London centres, which includes: You'll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community. You'll support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one to ones, team meetings and supporting the Funeral Director within your branch. Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team Carry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met Participate in an out-of-hours on-call rota (including nights/weekends) to support families including, taking first calls and lead on inter cares. Support the Funeral Director in delivering a seamless service and ceremonial work Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes Has experience within a Team Leader or shift management role Is physically capable of manual handling tasks, including lifting and carrying Is reliable, flexible, and able to work outside standard hours when needed Holds a Full UK Driving Licence (essential) No previous funeral experience is necessary, however experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program. What We Offer A fulfilling and meaningful role supporting families in your community Full training and personal development opportunities 30 - 33 days annual leave, inclusive of bank holidays Company pension and life assurance Access to an employee assistance programme for wellbeing support Annual company bonus To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch! We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need. Equality, Diversity and Inclusion Statement