General Practice Manager

As Practice Manager, you will work closely with the GP Partners, clinical and administrative teams to ensure high-quality, safe, and efficient services are delivered to our patients. You will lead and support a multidisciplinary workforce, fostering a culture of accountability, collaboration, and excellence while ensuring the practice meets its contractual, financial, and regulatory obligations. The successful candidate will have strong operational leadership skills, the ability to manage change, and a track record of improving performance and patient experience. You will be confident using data and insight to drive decision-making, identify opportunities for improvement, and support the achievement of organisational objectives. Working in partnership with clinicians and the wider practice team, you will provide the operational structure, leadership, and oversight required to ensure services run effectively, staff are supported to succeed, and the practice is well positioned to meet the evolving needs of its patients and the wider NHS. Main duties of the job Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance Owning operational delivery, ensuring patient demand, workforce capacity, and access are aligned through proactive planning Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips Spotting bottlenecks across access, utilisation, documentation, or followup and fixing them without hesitation Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one Coaching and performance managing team members with pace, fairness, and clarity - addressing issues early and constructively Building a culture of accountability, ownership, and delivery - where standards are clear and excuses dont linger Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN Supporting service changes, pathway redesign, and improvements to triage and escalation processes

Main duties of the job

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
• Owning operational delivery, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
• Spotting bottlenecks across access, utilisation, documentation, or followup and fixing them without hesitation
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
• Coaching and performance managing team members with pace, fairness, and clarity - addressing issues early and constructively
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses dont linger
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes