Global Director of VIP

Global Director of VIP | iGaming (Crypto-Native)

Own the VIP program end to end at one of the fastest-moving crypto-native iGaming operators in the market.

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

This isn't a "run the team" job. It's a build-the-function job.

You will own how the highest-value players in the business are talked to, upgraded, retained, and rewarded — across every channel, every shift, every market. The team is in place. The tooling is in place. What we need is a leader who can raise the bar on all of it: commercial judgement, coaching quality, communication standards, bonus discipline, segmentation logic, and cross-functional influence.

If you've run VIP or high-net-worth relationship books before — in iGaming, sportsbook, private banking, luxury, or another high-touch premium vertical — and you're ready to own a P&L-relevant function rather than manage a queue, read on.

What you'll own

• The team. Performance, coaching, quality reviews, hiring, structure, shift design. You set the standard for tone, empathy, professionalism, and proactivity — then you make it stick.
• The commercial engine. Upgrade logic, segmentation, bonus-granting discipline, and the calculation frameworks your agents defend every offer against. No improvisation.
• The player experience. Consistency and context-awareness across email, live chat, WhatsApp, and Telegram — regardless of which agent picks up the conversation.
• The tooling stack. Real adoption, not lip service. The team uses what's in front of them, properly.
• The commercial narrative. You represent VIP to the exec team with judgement — flagging risk, defending margin, and shaping strategy alongside Monetisation and BI.

Who you are

• A commercial operator first — you understand the tradeoffs between hold, LTV, retention, and short-term margin, and you know when they conflict.
• A proven leader of people — you've built and coached VIP or HNW-facing teams, not just been the top individual on one.
• Fluent with dashboards and KPIs — not a data scientist, but nobody has to explain a cohort chart to you twice.
• Track record with high-value individuals — iGaming preferred, but private banking, luxury retail, concierge, or comparable high-touch premium client backgrounds welcome.
• iGaming or sportsbook experience strongly preferred.

What's on offer

• Global remit. Real ownership. Genuine influence at the top table.
• A crypto-native operator moving faster than the market, with commercial ambition to match. xwzovoh
• Competitive base + performance-linked upside, benefits, and flexibility around location.