Global Head of Customer Success

Duffel is hiring a Head of Customer Success to maximise customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering with CSMs and CSEs.

You will collaborate with Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience. You’ll shape Duffel's CS function, design scalable processes, and coach a team across London and New York, with travel to meet customers and