Global IT Service Desk Analyst – Hybrid

Doist in Dundee, Scotland, is seeking a Service Delivery Analyst to join our global IT Service Desk. You will deliver first-class IT support to colleagues worldwide, owning incidents from start to finish and ensuring timely resolutions.

You'll collaborate with specialist IT teams, maintain SLAs, support deployment and maintenance of business applications, and contribute to process improvements and knowledge sharing in a hybrid working environment.