GP Practice Receptionist/Care Co-ordinator

Job summary

We are looking for an enthusiastic individual with good communication skills who enjoys providing an excellent service to a wide range of people, by phone and face to face. As a GP Receptionist/Care Co-ordinator you will arrange appointments, answers queries, input data and signpost people to the appropriate services in our busy GP Surgery. Working closely with the GP team, you will ensure that everyone who contacts us receives the appropriate care.

We use TPP SystmOne and will provide training on this software.

This is a part-time post of approximately 28 hours a week. Normal working hours will be between 8am and 6.30pm, with one afternoon extending to 8pm once per month.

If you want to chat about the role informally before applying, please call Mark Bennett, Joanna Antemes or Alison Shenton on 01756 799811.

Main duties of the job

• Welcoming patients to the surgery
• Booking appointments
• Answering queries
• Working with the duty doctor to identify the appropriate treatment for patients
• Gathering information for the Duty Doctor
• Signposting patients to services and other organisations
• Entering information onto patient records
• Printing letters and forms
• Taking messages

About us

Dyneley House Surgery is a CQC Outstanding rated GP surgery in the vibrant market town of Skipton on the edge of the Yorkshire Dales.

We are committed to providing an excellent service to our 15,500 patients. The working environment is busy and varied and the team is friendly and supportive.

Job responsibilities

• Greeting patients and visitors to the Practice, providing a high standard of customer service
• Answering telephone calls, ensuring calls are documented and directed appropriately
• Gathering information from patients to pass on to the Duty Doctor
• Booking, amending and cancelling patient appointments
• Signposting patients to the most suitable services including self-care and patient education events offered by the Practice
• Ensuring patient records are maintained on SystmOne
• Dealing with queries and concerns raised by patients
• Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice

Person specification

Qualifications

Essential

• GCSE grade A-C in English Language and Maths (or equivalent)

Desirable

• Qualification in Health & Social Care
• Qualification in Customer Service

Experience

Essential

• Experience of providing excellent customer service
• Experience of using Microsoft word & excel

Desirable

• Experience of working in a GP Practice or Hospital
• Experience of using TPP SystmOne