GP Receptionist/Administrator

Job summary

We have an exciting opportunity for a part-time Receptionist/Administrator to join our expanding team.

As a receptionist/administrator, you will be required to provide a point of contact for patients and assist them in accessing the appropriate service or healthcare professional.You also will be responsible for managing patient records and requests, handling clinical correspondence, supporting reception duties when needed, and contributing to the overall organisation of the practice

The successful applicant will need to be an excellent team player, with experience in managing multiple tasks of a varied nature and have experience of dealing with the public. Candidate must have previous experience working in a GP surgery

Main duties of the job

Previous General Practice experience and an understanding of the NHS is preferable, but full training can be given. Experience in patient management, care navigator skills, being able to talk to people on the telephone, front desk reception work involving Face-to-face contact with patients, excellent admin skills and a knowledge of SystmOne, Footfall and AccuRx is preferable,full training can be given. There are also opportunities to diversify within the surgery.

About us

We are a small friendly GP Practice located in Norwich City centre with a total list size of just under 6000 patients. We are a friendly and caring practice, delivering high quality, patient centred care.

We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision.

We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Job responsibilities

Skills

Essential

- Willingness to work flexibly

- Excellent communication skills (written and oral)

- Strong IT Skills

- Polite and tactful

- Effective time management

- Ability to work as a team member and autonomously

- Good interpersonal skills

Personal Qualities

Essential

- Polite and confident

- Flexible

- Motivated

- Sensitive and empathetic in difficult situations

- Ability to work under pressure on occation

Person specification

Experience

Essential

• - Experience of working in General Practice
• - Knowledge and experience in the use of SystmOne clinical system

Qualifications

Essential

• - GCSE grade A to C in English and Maths.
• - Excellent listening and communication skills (orally and written).
• - Experience of use of IT systems, Outlook, MS word and Excel.
• - Experience of working in a healthcare reception role.
• - Ability to prioritise and work to tight deadlines when faced with conflicting demands