GP Receptionist

Job summary

We are looking for a Receptionist to join our team in a busy GP surgery.

The job role is an exciting opportunity to work within a friendly team.

Applicants must be highly motivated, flexible and enjoy a multidisciplinary working environment.

The role is for 37.5 hours, working 07:45 - 15:45 Monday to Friday.

Main duties of the job

Greet patients and visitors to the practice, Answering telephones, Booking, amending and cancel patient appointment inline with practice appointments procedures ensuring optimum efficiency of the appointment system.

Performing Administrative Tasks and processing of prescriptions in line with practice policies

About us

The Scott Practice is a large GP training surgery with an Outstanding CQC rating. We are a friendly bunch and support all staff to undertake training. The post holder would be automatically joined into the NHS pension scheme and receive an annual leave allowance of 27 days plus bank holidays.

Job responsibilities

To make appointments and book patients in when they arrive for an appointment and to provide a helpful and friendly service to patients.

To answer telephones promptly ensuring that all in-coming lines are covered at all times.

To ensure daily tasks are completed and managed daily.

Responding and dealing with incoming emails to the practice.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary

To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

To liaise with the Patient Services Manager when required and follow instructions from them when necessary.

Work efficiently with other teams within the practice

To undertake any other duties as deemed appropriate by the Practice.

Person specification

Experience

Essential

• Good organisational skills Well developed interpersonal skills Ability to work on own initiative Good verbal and written communication skills Resilient and calm under pressure Able to work within a team Demonstrates ability to work across multi-professional teams

Desirable

• Experience of working in a GP Practice/NHS