GP Receptionist

Job summary

The Parks Medical Practice is a GP practice operating from 4 sites in Northampton/Milton Keynes. We serve 23000 patients across our 4 sites. We currently have an exciting opportunity of a receptionist vacancy. We are looking for a enthusiastic individual with excellent customer service/communication skills to join our expanding team.

We are looking for a hard working, committed individual with outstanding work ethics and previous experience with customer service knowledge.

This role will be for 30 hours at Grange Park Surgery, NN4 5DW focusing primarily on late shifts 12:00 - 18:30 although flexibility and discussion is always available.

Main duties of the job

As a receptionist, you will be the first point of contact both on the telephone and in person for our patients, for example triaging patient requests and booking them with the appropriate clinician. You will co-ordinate front desk duties and assist with general admin.

You will work closely within a team of other receptionists, dispensers and clinicians to provide excellent patient care.

About us

The Parks Medical Practice is based over four sites in Northampton and has a combined list size of 23,000 patients. There are site managers based at each practice to oversee the day to day running and work with the GP partners and patients to ensure smooth running of the practices. We are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients The practice is a teaching practice, provides NHS and Private Surgery for patients and is innovative and forward thinking and will continue to engage with the local areas to provide services needed for the practice population.

Job responsibilities

To meet the reception teams at each site, and cover accross when and where needed. To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.

To make appointments for patients via the computerised appointments system.

To answer the telephone politely and efficiently in accordance with the practice guidelines.

To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.

• Action workflow requests in a timely manger
• Workflow to be checked on a regular basis requests to be 2 weeks old before action

Person specification

Experience

Essential

• Good communication skills, Teamworking and IT Knowledge

Desirable

• Experience of working in a GP practice would be an advantage but not essential

Qualifications

Essential

• GCSE grade A to C in English and Maths