Guest Experience Manager

Location: Watford

Salary: £45,000 £50,000 per annum

Position: Full-Time

Are you an inspiring leader with a passion for delivering world-class hospitality? We are seeking an experienced Guest Experience Manager to join our team at a premier 5-star luxury resort set in 300 acres of countryside near Watford.

In this highly visible role, you will lead our Guest Experience team, serving as a resort ambassador, mentor, and hands-on host. You will oversee every stage of the guest journeyanticipating needs, creating tailored "wow moments" for VIPs, and ensuring every stay reflects true luxury standards.

Key Responsibilities

• Guest Journey: Create bespoke experiences for VIPs, families, and long-stay guests; oversee special requests (anniversaries, proposals, birthdays) and drive high-touch service recovery.

• Leadership & People: Manage, coach, and schedule the Guest Experience Team; conduct luxury service training; foster a high-performance culture and act as Duty Manager when required.

• Operations & Loyalty: Collaborate with Front Office, Marketing, and Sales to align brand promises; monitor guest feedback to continuously refine resort operations and drive repeat business.

What We Are Looking For

• Experience: Proven supervisory or managerial experience within Front Office in a 5-st...