Guest Experience Manager
Quest Employment
Rickmansworth · posted 22 August 2026
Salary
£50,000 a year
Job type
full time
Location
Rickmansworth, Hertfordshire
Category
Customer Service
Location: Watford
Want to apply Read all the information about this position below, then hit the apply button.
Salary: £45,000 £50,000 per annum
Position: Full-Time
Are you an inspiring leader with a passion for delivering world-class hospitality? We are seeking an experienced Guest Experience Manager to join our team at a premier 5-star luxury resort set in 300 acres of countryside near Watford.
In this highly visible role, you will lead our Guest Experience team, serving as a resort ambassador, mentor, and hands-on host. You will oversee every stage of the guest journeyanticipating needs, creating tailored "wow moments" for VIPs, and ensuring every stay reflects true luxury standards.
Key Responsibilities
Guest Journey: Create bespoke experiences for VIPs, families, and long-stay guests; oversee special requests (anniversaries, proposals, birthdays) and drive high-touch service recovery.
Leadership & People: Manage, coach, and schedule the Guest Experience Team; conduct luxury service training; foster a high-performance culture and act as Duty Manager when required.
Operations & Loyalty: Collaborate with Front Office, Marketing, and Sales to align brand promises; monitor guest feedback to continuously refine resort operations and drive repeat business.
What We Are Looking For
Experience: Proven supervisory or managerial experience within Front Office in a 5-star or luxury hospitality environment.
Skills: Exceptional interpersonal, problem-solving, and conflict-resolution skills with a strong track record in VIP handling and service recovery.
Mindset: An approachable, detail-driven leader who inspires teams and thrives in a fast-paced operational setting.
Technical: Experience with Front Office systems (Opera PMS or equivalent) is highly desirable. xwzovoh
Perks & Benefits
Access to world-class on-site facilities (award-winning spa, championship golf course, and health club/gym)
Subsidised shuttle bus service directly from Watford town centre
Complimentary meals in the staff canteen during shifts
Generous discounts on stays, dining, and resort experiences for you, your family, and friends
A supportive, family-owned working environment that recognizes you as an individual
Ready to lead a high-performing team in a luxury environment? Apply today with your CV!
Want to apply Read all the information about this position below, then hit the apply button.
Salary: £45,000 £50,000 per annum
Position: Full-Time
Are you an inspiring leader with a passion for delivering world-class hospitality? We are seeking an experienced Guest Experience Manager to join our team at a premier 5-star luxury resort set in 300 acres of countryside near Watford.
In this highly visible role, you will lead our Guest Experience team, serving as a resort ambassador, mentor, and hands-on host. You will oversee every stage of the guest journeyanticipating needs, creating tailored "wow moments" for VIPs, and ensuring every stay reflects true luxury standards.
Key Responsibilities
Guest Journey: Create bespoke experiences for VIPs, families, and long-stay guests; oversee special requests (anniversaries, proposals, birthdays) and drive high-touch service recovery.
Leadership & People: Manage, coach, and schedule the Guest Experience Team; conduct luxury service training; foster a high-performance culture and act as Duty Manager when required.
Operations & Loyalty: Collaborate with Front Office, Marketing, and Sales to align brand promises; monitor guest feedback to continuously refine resort operations and drive repeat business.
What We Are Looking For
Experience: Proven supervisory or managerial experience within Front Office in a 5-star or luxury hospitality environment.
Skills: Exceptional interpersonal, problem-solving, and conflict-resolution skills with a strong track record in VIP handling and service recovery.
Mindset: An approachable, detail-driven leader who inspires teams and thrives in a fast-paced operational setting.
Technical: Experience with Front Office systems (Opera PMS or equivalent) is highly desirable. xwzovoh
Perks & Benefits
Access to world-class on-site facilities (award-winning spa, championship golf course, and health club/gym)
Subsidised shuttle bus service directly from Watford town centre
Complimentary meals in the staff canteen during shifts
Generous discounts on stays, dining, and resort experiences for you, your family, and friends
A supportive, family-owned working environment that recognizes you as an individual
Ready to lead a high-performing team in a luxury environment? Apply today with your CV!
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