Head of Client Services

We're looking for an experienced, compassionate and confident leader to join our Senior Leadership Team as our Head of Client Services.

This is a unique opportunity to lead our national bereavement services, ensuring they remain safe, effective, accessible and responsive while helping shape how we continue to develop and improve support for people across Scotland.

Vacancy: Head of Client Services

Hours: 35 hrs per week (occasional evenings and weekends)

Base: Home-based with travel to each Area Office for a minimum of one day per month (Area Offices located in: Aberdeen, Glasgow, Leith and Perth).

Closing date for applications: 12 noon, Monday 24th August 2026.

Role:

Reporting directly to the Chief Executive Officer, you'll provide strategic and operational leadership for Cruse Scotland's client services. You'll lead a team of Area Managers, our Helpline Development Manager and Client Services Co-ordinator, to ensure our core services and projects are delivered consistently and continue to meet the changing needs of the people who rely on us.

This is a busy and varied leadership role. Alongside supporting and developing your managers, you'll oversee service quality, safeguarding, clinical governance, service performance and continuous improvement. You'll contribute to organisational strategy, work closely with the Board and senior colleagues, and use data, feedback and lived experience to help shape future services.

About You:

We're looking for someone who combines strategic thinking with practical operational leadership.

You will have experience of leading services, developing managers and driving continuous improvement within psychologically informed, counselling, therapeutic, health, social care or similar environments. You'll be comfortable leading through complexity, making sound decisions, managing safeguarding responsibilities and using data and insight to improve services.

“Cruse Scotland got me to the place in my life I need to be and not blaming myself about my mum’s death.” - Cruse Scotland client March 2026.

Most importantly, you'll be someone who leads with compassion, integrity and confidence, building positive relationships and creating an environment where staff and volunteers can thrive.

If you're looking for a leadership role where you'll have the opportunity to shape services, inspire others and improve the experience of bereaved people across Scotland, we'd love to hear from you.

Interview Dates: Monday 31st August or Tuesday 1st September 2026 in Leith