Head of Client Support — AI-Driven, Scalable Service

MCS Group | Your Specialist Recruitment Consultancy is partnering with a growing software business to appoint a Head of Client Support. This senior role shapes and scales a modern support function, blending exceptional client service with intelligent automation, operational excellence and strong people leadership.

You will own the support strategy, develop a high-performing team and build a scalable service model to support a growing enterprise client base.