Head of Coffee and Training

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Tynemouth Coffee Company is looking for an experienced, hands-on Head of Coffee to take ownership of our coffee programme and support the growth of our wholesale business.

This varied role covers green-coffee sourcing, commercial roasting, quality control, product development and production planning. A major part of the position will be onboarding, training and continuously supporting our wholesale customers.

• Source and select green coffee, working with importers and suppliers.
• Roast on our Giesen roaster using Cropster.
• Develop and maintain consistent roast profiles.
• Lead cupping, quality control and new coffee development.
• Plan roasting around stock, forecasts and customer orders.
• Maintain production, traceability, food-safety and quality records.
• Onboard new wholesale customers from installation through to launch.
• Deliver practical barista, brewing and coffee-knowledge training.
• Set espresso recipes and help customers dial in their equipment.
• Provide ongoing customer support, refresher training and quality reviews.
• Visit customer sites to troubleshoot coffee quality, grinders, recipes and workflow.
• Help wholesale customers maintain consistently high standards.
• Work alongside our sales and engineering teams to deliver an excellent customer experience.

You will have:

• Commercial coffee-roasting experience.
• Strong knowledge of roast profiling and sensory quality control.
• Experience sourcing or evaluating green coffee.
• Barista experience and confidence delivering practical training.
• Excellent communication and customer-service skills.
• The ability to explain technical coffee concepts clearly.
• Strong planning, organisation and attention to detail.
• A practical, reliable and commercially aware approach.
• Flexibility to work variable hours, including early starts.

Experience with Giesen equipment, Cropster, SCA qualifications, wholesale account support or food-safety systems would be advantageous.

There are no direct line-management responsibilities, but you will set coffee-quality standards and provide technical guidance across the business. xwzovoh

To apply, send your CV and a short covering note outlining your roasting, green-coffee and wholesale training experience to by 31/08/2026 .

We are looking to appoint quickly and may interview suitable applicants before the closing date.