Head of Customer Success - Transformation & Growth (Hybrid)

SmartestEnergy in the United Kingdom seeks an accomplished Senior Leader to own end-to-end customer outcomes across the SME lifecycle. The role reports to senior leadership and steers customer service, complaints, debt management and lifecycle activities to lift retention and protect revenue.

You will stabilise and transform the Customer Success function, building a high-performing team, fostering a data-driven culture, and embedding process optimisations and compliant practices to support