Head of guest relations
About us...
Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance . Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience . The spa and wellness facilities are inspired by nature and the hotel has s tate of the art conference facilities.
A bit about what you will do...
As Head of Guest Relations, your role is to implement the service promise to our guests through the proper training provided through Fairmont Brand Training. In order to deliver on this promise, it all starts with the right attitude and eagerness to develop team members. Lead the Guest relations team on all experience journeys through guest arrival, in house and departure, with reception, endeavoring to always make special happen for the guests.
Oversee the daily Operations of Guest Relations by coaching, leading, guiding and directing the efforts of the team of Guest Relations
- Conduct regular inspection of Very Important Person (VIP) arrival rooms and liaise with the Housekeeping or/and Engineering department on deviation from sta...