Head of Patient Access & Operations

Head of Patient Access & Operations Lincoln | £60,000 + £5,000 Car Allowance or Electric Vehicle + Bonus + Relocation Package Hays has been exclusively engaged by HTG-UK to lead the search for a Head of Patient Access & Operations. Based at their Lincoln HQ, this is a pivotal leadership appointment within a growing national healthcare organisation. Every patient journey starts with access. Whether it's arranging transport for a hospital appointment, coordinating a discharge or responding to changing operational demands in real time, the teams behind the scenes play a vital role in ensuring patients receive the care and support they need. As HTG-UK continues to grow, they're looking for an exceptional leader to take ownership of patient access, operational control and planning across a complex national operation. Reporting to the Operations Director and forming part of the Senior Management Team, you'll lead a team of approximately 100 colleagues responsible for patient transport services, journey planning and operational control. You'll ensure the organisation delivers a safe, efficient and compassionate service whilst maintaining strong performance across multiple contracts. This is a role where you'll combine strategic leadership with operational excellence. You'll use data and insight to drive performance, optimise resources, improve patient experience and ensure services continue to evolve in...