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Head of Risk and Compliance

ISS
· posted 5 June 2026

Job Description

We are looking for an individual who will set the strategy for technical risk, compliance, and resilience, while advising senior leadership teams and clients on regulatory obligations, operational risk, and assurance.

The role plays a critical part in protecting the business from technical, regulatory, and commercial risk.

Key Responsibilities

  • Define and lead the strategy for technical risk, compliance, and assurance across the FM portfolio
  • Establish and maintain robust governance frameworks across engineering and technical operations
  • Act as the senior advisor on technical risk, statutory compliance, and regulatory obligations
  • Ensure statutory compliance across all technical services, including electrical, HVAC, fire, water, lifts, and critical infrastructure
  • Lead internal audits, external certifications, and client assurance programmes
  • Oversee risk identification, mitigation, escalation, and reporting across operations
  • Own and evolve the Business Continuity Management System aligned to ISO 22301
  • Lead resilience planning, incident response, and crisis management frameworks
  • Professional and Personal Competencies/Qualifications

  • Significant senior leadership experience within technical services, engineering compliance, or risk management in FM or the built environment
  • Deep understanding of statutory compliance and engineering governance
  • Proven experience managing compliance across complex, multi-site operations
  • Strong experience handling operational risk and critical incidents
  • Commercial awareness within technical FM contracts
  • Exceptional stakeholder engagement and influencing skills
  • Desirable Qualifications

  • NEBOSH and/or IOSH
  • IRM, MBCI or CBCI
  • ISO 22301 Lead Implementer or Auditor
  • Relevant engineering or technical qualifications
  • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, 

    #aplacetobeyou, 

    #facilitiesmanagement 


    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

    We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

    We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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