Head of Tenancy Progression

Salary, £37,000 to £45,000, depending on experience

Hours, full time, office based five days a week

The Opportunity

A well regarded estate agency in Wimbledon is looking for an experienced tenancy progression professional to step up into a Head of department role. This is a genuine leadership position, taking ownership of the entire tenancy progression function and the team delivering it, rather than simply progressing your own caseload.

You will set the standard for how tenancies move from offer to move in, build a process the whole team can work to, and act as the senior point of escalation when a tenancy needs a firmer hand or a difficult conversation with a landlord or tenant.

The Role

Leading and developing the tenancy progression team, including workload allocation, training and day to day performance management

Owning the tenancy progression process end to end, from offer acceptance through referencing, right to rent checks, AML checks on landlords and tenants, and AST agreements, to move in

Overseeing renewals, including rent negotiation, new AST agreements and associated invoicing

Ensuring rent guarantee and insurance products are managed correctly across the portfolio

Managing selective, additional and HMO licensing compliance across the managed stock

Acting as the senior escalation point for complex tenancies, disputes and problem cases

Working closely with the lettings and property management teams, and providing cover for property managers when needed

Reporting on team performance, pipeline and compliance to senior management

Keeping the team, and the wider business, up to speed with the Renters Rights Act 2026 and any further legislative change, and making sure processes are updated accordingly

Building and maintaining strong relationships with landlords, tenants and referencing partners throughout

About you

Solid background in lettings and tenancy progression, ideally with some experience leading or mentoring others

Strong working knowledge of tenancy legislation, including the Renters Rights Act 2026, and confident keeping a team compliant as the law evolves

Excellent communication and negotiation skills, comfortable managing relationships with landlords, tenants and colleagues at every level

High attention to detail and a methodical approach to compliance and documentation

A calm, solutions focused approach under pressure

Comfortable with technology and able to pick up new systems quickly

A natural leader who enjoys developing people as much as progressing tenancies

What's on offer

Salary of £37,000 to £45,000, depending on experience

A genuine step up into a Head of department role with real ownership

Supportive, friendly team environment

Career development within a well regarded, growing business

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