Health Care Assistant

Job summary

Eastgate Medical Group is seeking an experienced and enthusiastic Healthcare Assistant to join our dedicated team, working approximately 20-25 hours per week.

This is an exciting opportunity to be part of a thriving, patient-focused practice, providing care across our three welcoming sites in Hornsea, Aldbrough, and Spring Bank, West Hull. If you enjoy variety in your working day and take pride in delivering high-quality patient care, we'd love to hear from you.

As a valued member of our clinical team, you will play a key role in delivering a wide range of patient services while providing essential support to our Practice Nurses and GPs. You'll have the opportunity to make a real difference to patients' health and wellbeing, working alongside experienced and supportive colleagues in a collaborative environment.

We are looking for someone who is compassionate, flexible, and committed to providing excellent patient care. In return, you'll become part of a forward-thinking practice that values teamwork, professional development, and delivering outstanding healthcare to our local communities.

Main duties of the job

As a Healthcare Assistant, you will support the clinical team by delivering a range of patient care services, including taking blood samples, recording observations such as blood pressure, height and weight, performing ECGs, administering B12, and supporting diabetic health checks. You will assist GPs and nurses with clinical procedures, maintain accurate patient records, support chronic disease management programmes, and help ensure high standards of infection prevention, patient confidentiality, and health and safety are maintained at all times.

About us

Eastgate Medical Group is a large organisation based in Hornsea with other sites in Aldbrough and Hull (Hastings Medical Centre). As part of the Yorkshire Coast and Wolds PCN in East Yorkshire and Symphonie PCN in Hull, we are a forward-thinking organisation striving to provide high quality patient care.

We are led by 9 GP-Partners, with support from Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants.

The Nursing Team is led by our Nurse Manager and includes experienced Practice Nurses and Healthcare Assistants. Although we provide services across three practice sites, we work as one team, supporting each other to deliver high-quality patient care.

We are proud of our collaborative, friendly, and highly respected nursing team. Team members are given excellent training and encouraged to develop the confidence and skills to work independently, while always having the support of experienced colleagues nearby whenever needed. Whether it's advice on a challenging blood draw, assistance with a clinical procedure, or simply an extra pair of hands, help is always available. Most importantly, you'll be joining a team with a genuine sense of camaraderie, where everyone works together to achieve the best outcomes for our patients.

The clinical team is supported by trained Care Navigators, Dispensers and Administrators.

We encourage and support the personal development of staff and are looking for the right people to fit with our team.

Job responsibilities

Key Responsibilities:

Taking blood specimens and preparing for laboratory testing, completing relevant paper and electronic request forms

Taking manual BP and pulse measurements

Testing urine samples, and accurately recording the information in patient records and passing to relevant clinician

Taking measurements of height and weight

Performing ECGs and recording in patient records

B12 injections

Diabetic health checks

Setting up procedure trolleys for doctors

Assisting doctors and nurses as required

Carrying out patient interviews in relation to memory assessments and others as required

Anticoagulation monitoring

Accurate and consistent record keeping

Call and recall systems in operation for chronic disease management programmes and retinal screening

Collecting and entering clinical information onto computer templates in accordance with GMS contract requirements

Occasional chaperone for doctors carrying out intimate examinations

Maintaining supplies of specimen bottles, containers, request forms

Maintaining supplies of vaccines and other items as requested

Cleaning and sterilising equipment (minimal as now single use)

Maintaining IP&C standards and assisting the Nurse manager/Deputy Nurse manager with implementing any changes.

Co-ordinating collection of clinical waste and supply of related equipment

Ensuring health and safety and infection control procedures are observed

Ensuring patient confidentiality is observed

Attending such training courses as may from time to time become available and be deemed appropriate by the practice

Other duties clinical and non-clinical deemed necessary and appropriate

Person specification

Skills

Essential

• Good clinical skills and confidence in delivering routine healthcare interventions
• Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues
• Ability to maintain accurate patient records and handle confidential information appropriately
• Good IT skills
• Good organisational skills and attention to detail
• Ability to work independently and manage workload effectively

Desirable

• Knowledge of clinical computer systems used within Primary Care
• Relevant Healthcare Assistant qualification and/or Care Certificate

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above or equivalent experience

Desirable

• NVQ level 2 in health and social care or equivalent experience
• Qualified in phlebotomy

Experience

Essential

• Experience of working as a Healthcare Assistant, Healthcare Technician or in a similar patient-facing healthcare role.

Desirable

• Experience of working within General Practice or a Primary Care setting
• Experience supporting chronic disease management programmes and vaccination clinics

Behaviours

Essential

• Compassionate, caring and patient-focused approach
• Commitment to infection prevention, health and safety, and continuous professional development
• Professional, reliable and committed to maintaining high standards of care
• A team player who is willing to support colleagues and contribute to a positive working environment
• Flexible and adaptable, with a willingness to work across all Eastgate Medical Group sites